Vulnerable Consumer Toolkit, How to protect vulnerable consumers

Education

Capital based programs to improve vulnerable consumers’ access to energy efficiency can also be combined with programs and interventions focused on energy literacy and energy efficient behaviour.

This human intervention is able to be targeted to often at-risk vulnerable groups.
It recognises that the value of energy efficient behaviour is greatest to those who spend a higher percentage of their income on energy.
Delivery of such programs is open to a range of platforms.

Case study - United Kingdom

Energy café is an energy advisory service run by an NGO in London to support vulnerable consumers.

It is staffed by volunteers trained in energy market and energy efficiency advice services.
The advice includes reading energy bills, energy efficient behaviour and how to access energy services.
The “cafes’” are mobile and focused on areas with high levels of vulnerable consumers.

Energy Efficiency »

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