“Vulnerable customers are those who are at a disadvantage in exchange relationships when that disadvantage is attributable to characteristics that are largely not controllable by them at the time of the transaction.”
Urban or rural location: In some countries remote regions have higher energy costs and socio economic disadvantages.
Gender: In many countries, gender has implications for employment status.
Household size: Support mechanisms need to consider how many consumers in a household are covered by the vulnerable consumer intervention.
Climate: Particularly in colder climates, equitable and affordable access to energy for heating by vulnerable consumers can be a matter of life or death.
